Refund & Returns Policy

At Crypto Mining Machine Shop (https://cryptominingmachine.shop/), we strive to ensure your satisfaction with every purchase. This Refund & Returns Policy outlines the conditions under which you may return products and request refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

Timeframe: Returns must be initiated within 30 days of receiving your order.
Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
Proof of Purchase: You must provide a receipt or proof of purchase (e.g., order confirmation email or order number).
Non-Returnable Items: The following items are non-returnable unless defective:
- Customized or personalized products.
- Software or digital products.
- Items marked as “final sale” at the time of purchase.

2. Return Process

To initiate a return, please follow these steps:

Contact our customer service team at sales@cryptominingmachine.shop with your order number and reason for the return.
We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
Securely package the item(s), including the RMA number, and ship them to the provided address.
Once we receive and inspect the returned item(s), we will notify you via email about the approval or rejection of your return.

Note: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part (e.g., wrong item shipped).

3. Refunds

If your return is approved, we will process your refund as follows:

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item(s).
The refund will include the purchase price of the item(s), excluding original shipping costs (unless the return is due to our error).
Depending on your payment provider, it may take additional time for the refund to appear in your account.

4. Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt at sales@cryptominingmachine.shop. Provide your order number, a description of the issue, and photos of the item (if applicable). We will:

Arrange for a replacement or repair, if available, at no additional cost to you.
If a replacement is not available, issue a full refund, including any shipping costs.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.

6. Cancellations

You may cancel an order before it has been shipped by contacting us at sales@cryptominingmachine.shop. If the order has already shipped, you must follow the return process outlined above.

7. International Returns

For international orders, please contact us at sales@cryptominingmachine.shop to initiate a return. Customers are responsible for return shipping costs and any applicable customs duties or taxes, unless the return is due to our error or a defective product.

8. Changes to This Policy

We may update this Refund & Returns Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.